Effective Date: November 20, 2025
Last Updated: November 20, 2025
1. Introduction
Welcome to TruRepo. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how TruRepo ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our platform that connects lenders and repossessors for asset recovery management.
By accessing or using TruRepo, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Name, email address, phone number, and business address
- Company name and business registration information
- Professional credentials and licensing information
- Payment information (credit card details, bank account information)
- Tax identification numbers for invoicing and compliance
- Profile information and account credentials
2.2 Asset and Case Information
When using our platform, we collect information related to asset recovery assignments:
- Asset descriptions, locations, and identification details
- Debtor information (as necessary for recovery operations)
- Assignment details, status updates, and communications
- Documents, photos, and records related to recovery activities
- Transaction history and financial records
2.3 Automatically Collected Information
We automatically collect certain information when you use our platform:
- IP address, browser type, and operating system
- Device information and unique device identifiers
- Log data, including access times and pages viewed
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our platform
- Assignment Management: To create, assign, track, and manage asset recovery assignments
- Payment Processing: To process payments, generate invoices, and manage financial transactions
- Communication: To send updates, notifications, and information about your assignments
- Compliance: To comply with legal obligations and record-keeping requirements
- Security: To protect against fraud and unauthorized access
- Analytics: To analyze platform usage and improve our services
- Customer Support: To respond to inquiries and provide technical assistance
4. How We Share Your Information
4.1 With Platform Users
We share relevant assignment information between lenders and repossessors to facilitate asset recovery operations.
4.2 Service Providers
We may share information with third-party service providers including payment processors, cloud hosting providers, customer support tools, and analytics services.
4.3 Legal Requirements
We may disclose your information if required by law, court orders, subpoenas, government requests, or to protect safety and security.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest using industry-standard protocols
- Secure authentication and access controls
- Regular security assessments and vulnerability testing
- Employee training on data protection and security practices
- Incident response and breach notification procedures
However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a machine-readable format
- Restriction: Request restriction of processing
- Objection: Object to our processing of your personal information
To exercise these rights, contact us at privacy@trurepo.app.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.
9. California Privacy Rights (CCPA)
California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
10. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under GDPR including the right to access, correct, or delete your personal data.
11. Contact Us
TruRepo Privacy Team
Email: privacy@trurepo.app
Phone: 1-800-TRUREPO
Address: 123 Financial Street, Suite 500, New York, NY 10001
12. Acknowledgment
By using TruRepo, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
